However Weizenbaum himself did not claim that ELIZA was genuinely intelligent, and the Introduction to his paper presented it more as a debunking exercise: [In] artificial intelligence ...machines are made to behave in wondrous ways, often sufficient to dazzle even the most experienced observer.
The observer says to himself "I could have written that".
With that thought he moves the program in question from the shelf marked "intelligent", to that reserved for curios ... is still purely based on pattern matching techniques without any reasoning capabilities, the same technique ELIZA was using back in 1966.
Overstock, for one, has reportedly launched a chatbot named Mila to automate certain simple yet time-consuming processes when requesting for a sick leave.
SAP partnered with Kore Inc, a US-based chatbot platform vendor, to build enterprise-oriented chatterbots for certain SAP products like SAP Hana Cloud Platform, SAP Cloud for Customer (C4C), SAP Success Factors and Concur.
Thus, for example, online help systems can usefully employ chatbot techniques to identify the area of help that users require, potentially providing a "friendlier" interface than a more formal search or menu system. One pertinent field of AI research is natural language processing. Chatbots are often integrated into the dialog systems of, for example, automated online assistants, giving them the ability of, for example, small talking or engaging in casual conversations unrelated to the scopes of their primary expert systems.